Field Service Technician - Grand Rapids, MI

A growing manufacturer of custom process equipment is seeking a Field Service Technician to support the installation, testing, troubleshooting, and repair of automated machinery used in industrial manufacturing environments. This is a customer-facing role that requires strong mechanical aptitude, professional communication skills, and the ability to travel to customer sites approximately 50% of the year.

This position is ideal for someone with hands-on experience working with mechanical, hydraulic, pneumatic, electrical, and automated process equipment.

Responsibilities:

Travel to customer sites to install, commission, repair, and troubleshoot dispense systems and related process equipment
Inspect, test, and perform equipment run-off prior to shipment
Support factory acceptance testing, application lab trials, and customer demonstrations
Assist with setup, testing, and final validation of completed equipment projects
Provide technical support to customers by phone, email, and web-based communication
Read and troubleshoot hydraulic, pneumatic, mechanical, and electrical systems
Assist with equipment manuals, technical documentation, and service-related records
Work closely with engineering, service, production, and support teams to resolve equipment issues
Maintain a strong commitment to safety and follow all safe work practices
Travel primarily throughout the United States and Canada, with occasional international travel

Qualifications:

5+ years of related experience in equipment maintenance, service, repair, or industrial troubleshooting
Strong working knowledge of mechanical, hydraulic, pneumatic, and electrical systems
Experience with pumps, valves, flow controls, piping, fittings, seals, cylinders, bearings, gearboxes, and motors
Ability to troubleshoot temperature control systems, vacuum systems, hydraulic systems, and industrial electronics
PLC and HMI troubleshooting experience preferred; basic programming experience is a plus
Experience in one or more of the following environments: Food or beverage manufacturing, Chemical processing, Plastics manufacturing, Injection molding, Hydraulic systems, Automated liquid material processing, Industrial process equipment
Valid driver’s license required